General terms and conditions
 

Article 1. Definitions and scope

'General Terms and Conditions' means these general terms and conditions for booking and use.

Offering and providing Services is also subject to the Service Providers' Special Terms and Conditions that are made available to the Customer during the booking process. The Customer accepts the Special Terms and Conditions at the moment that an order is actually placed.

The General Terms and Conditions can be changed at any time without prior notice, although such changes will not apply to orders that have already been accepted by The Résidence Saint Sulpice and Rent Your Nest In Paris. It is therefore essential that the Customer read the General Terms and Conditions at the time the order is placed, in order to be aware of the provisions in force.


Article 2. Booking via the website

2.1. The customer's legal authority

The Website helps the Customer in finding and making reservations for short time rentals.

The Customer must be at least 18 years old, be legally authorised to enter into contractual obligations and must use the Website in accordance with these General Terms and Conditions.

The Customer is financially responsible for his / her activities on the Website, including the possible use of his / her customer name and password. He / she guarantees that the information about him / her entered on the Website is accurate.

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing the Customer access to the Services offered by the Service Providers or to the other functionalities of the Website.

2.2. Confirming and cancelling orders

Confirmation of an order, which brings together the essential elements such as the description of the service(s) ordered and the price, will be sent to the Customer by e-mail, post or fax no later than 1 day after the date on which the order is placed.

Cancellation

In the event of cancellation of the contract by the Customer, we can require compensation. In some cases this compensation can amount to the full value of the booking, so that no reimbursement to the Customer is made.

If the Customer does not present himself / herself at the arrival date, the total cost of the stay will be retained.

Change of booking

If after making the booking you want to change the reservation dates this will normally involve a cost for us that is as high as the cost of cancelling the trip. We will have to charge you for these costs.

Reimbursements

In the event of a refund to the Customer after the above deductions will be transferred back to the account number used for the booking

More than 30 days before arrival 10% of the total price of the stay
From 30 to 21 days before arrival 40% of the total price of the stay
From 20 to 15 days before arrival 60% of the total price of the stay
From 14 to 8 days before arrival 75% of the total price of the stay
7 days or less before arrival 100% of the total price of the stay location


Article 3. Financial conditions and payment procedures

Unless specified otherwise in the Special Terms and Conditions, the prices of the Services shown on the Website are expressed in euros.

The price of services ordered on the Website must be paid on the Website by giving the Customer's credit card number via a secure payment system.

Payments are made on the Website via credit cards (Visa and Eurocard / Mastercard are accepted) and will be made via a secure payment system.


Article 4. Applicable law

The information, software, products and services offered by us might contain inaccuracies or typographical errors. We can apply improvements and / or changes to the information on the Websites at any time. To the fullest extent permitted by applicable law. We may not be liable for any direct or indirect and / or consequential loss or damages in connection with using this website or for delays in or the impossibility of using the website, even if we have been advised of the possibility of such loss or damages, or where such loss or damages arise from our negligence or where reasonably foreseeable.

These General Terms and Conditions are governed by French law. The Customer agrees that the French Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation and/or arising herefrom.

The Résidence Saint Sulpice and Rent Your Nest In Paris take no liability for the theft or damage of personal belongings in the apartments, storage facilities or any place in the buildings.